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CUSTOMER CARE

Creating beautiful textiles, prints and visuals for our customers to enjoy is why we created EJ Collective. Just for you, for all of you to experience loving and enjoying the space that you live in

 

Our customer care team is here for you, and we want to make the best shopping experience possible whenever you visit our site.  If you have any questions that couldn’t be answered in our FAQs, hit us up! We'd love to hear from you, all your questions, comments and awesome feedback! Just send us a message through email at : hello@ejcollective.com

PRIVACY & SAFETY

OUR POLICY

       

EJ Collective Canada Inc ("us", "we", or "our") operating as the https://www.ejcollective.com website (the "Service").  Your Privacy and online security is important to us here at EJ Collective, and we strive to ensure that your security continues to be our number one priority. By visiting our website (www.ejcollective.com) and interacting with our services (buying our products, viewing our blog) you accept the privacy policies as outlined below. As good practice, it is always great to read and review our privacy policy whenever you provide us with any personal information. 

EJ Collective is an online retailer, some personal information is required to make a purchase. To fulfill an online order with EJ Collective  the information we will collect includes : billing and mailing address, name, phone number, and email address in order to complete and process your order. We also maintain a copy of these records to help better facilitate returns, exchanges and customer satisfaction. 

While interacting with our services we may ask you some personal information that we can use to identify you as an individual (Personal Data) if we need to contact you for whatever reason. The information that we may collect from you may include but is not limited to: 

1. Name

2. Billing Address 

3. Email Address 

4. Phone Number

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

PAYMENTS

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

LINKS TO OTHER WEBSITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHANGES TO PRIVACY POLICY

In the future our privacy policy may change. We are constantly updating the site to keep it secure for our users. Users will be notified of changes made to the privacy policy by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:​

hello@ejcollective.com

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

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